Frequently Asked Questions

We accept American Express, Discover, MasterCard, Visa, Debit Cards, Personal Checks (prior approval required) and Cash in the local retail store.

At this time, free local delivery from the retail store is available for homebound customers only.

If you are located between Hoyt Street & Sheridan Blvd. and 120th Avenue & Miramonte Blvd. and are homebound, please call us at 303.469.1540 to arrange for free home delivery.

Payment is required at the time of delivery. Credit cards and cash are accepted.

 

When looking for a new food . . . do your research. Look for specific meat ingredients such as Chicken Meal or Lamb Meal- NOT Meat Meal or Poultry Meal. Meat and poultry is too generic of a term; meaning there are numerous meats combined to make up that meal. Stay away from by-products, as they are the waste of that product not the nutritious parts.

Chemical preservative is another ingredient to steer clear of, as they are a cheap way to preserve pet foods. Instead look for foods preserved with (Mixed Tocopherols and Ascorbic Acid). Stay away from foods that list too many grains in the ingredients list. Whole grains are a much better ingredient then fragmented grains. Foods should always list specific meat within the first 3 ingredients.

A food allergy is a condition of being allergic to a specific ingredient within a bag of food. The most common sign of a food allergy is a yeast infection in the ear. These can start in pets as young as 6 months old, and if the yeast infection comes back more than 3 times in a year and usually only in one ear to begin with it is a true sign of food allergies. Another true sign of food allergies is licking the bottoms of their feet.

An environmental allergy is something they come in contact with on a daily basis that causes a reaction such as itchy skin, hot spots, and licking. Environmental allergies can be tested for much like they can for humans.

Food allergies, however, are more of a feed trial by elimination of common ingredients over a course of 10 weeks. During this time they are to eat only that food and no treats or chews.